![]() ![]() ![]() "Intuit should be offering free automatic upgrades this year and not requiring users to remember to send in for a rebate possibly months from now after they file their taxes," Dworsky said. On the TurboTax site, an upgrade from TurboTax Deluxe to Premier is $30, and to Home & Business is $40. "This will help you move to the right desktop product, while reducing the immediate and unexpected financial impact," Goodarzi wrote.īut Edgar Dworsky, founder of, a group that agitated early against the price hikes, noted that the $25 TurboTax rebate didn't cover the full cost of the upgrade in many cases. After completing and filing their returns this year, consumers must go to request their $25 TurboTax rebate. To make amends, the company is offering $25 to customers who used TurboTax Deluxe desktop software (CD or download) to file their 2013 tax return and now have to upgrade to TurboTax Premier or Home & Business to file their 2014 return. For example, users who in the past might have used TurboTax Deluxe to prepare Schedule C (for self-employment income) had to upgrade to the pricier TurboTax Premier. Intuit says it made the changes to its desktop products to make the "product experience consistent" with that of its online and mobile offerings. ![]() The change in TurboTax desktop products for this tax season required customers to upgrade in order to prepare certain tax schedules. I am very sorry for the anger and frustration we may have caused you." "We made a change this year to TurboTax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have. "We messed up," wrote Sasan Goodarzi, general manager of Intuit TurboTax, in a letter to customers today. But the offer, which requires linking to a Web page to apply for the TurboTax rebate and doesn't fully cover the price change, might not be enough to mollify angry users, who in recent weeks tanked TurboTax's review on Amazon to an average 1.5 stars. The news comes about two weeks after consumer outrage over a stealth price increase went viral. Intuit, the maker of tax software giant TurboTax, has announced it will provide certain buyers of its desktop tax software a $25 rebate. ![]()
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